Return Policy

REFUND/RETURN POLICY

We will gladly refund or return a product in the original package (same condition it left the store in) with a receipt within *60 days of purchase. Refunds will be issued in the same form of tender with which the product was purchased.

Final Sale Items:

• Clearance Items
• Feeders (Frozen Mice/Rats, Insects, Fish)
• Litter pans
• Sanitary Products (Diapers, wipes, etc)
• Muzzles, Cones, Recovery Pillows
• Cat Trees and Pet Beds
• Pet Cages (Wire, Soft, Plastic)
• Bulk Treats

No EXCEPTIONS: Reason being parvo virus can be contracted from other dogs. For the safety of our customer’s pets we cannot re-sell used products.

Only if Unopened/Unused:

• Chemicals and Supplements (Seal must be intact)
• Filters/Cartridges
• Sweaters, Coats (Tags must be attached)
• Collars and Leashes (Tags must be attached)
• Boots/Socks
• Aquariums & Other kits
• Bowls
• Toys
• Food and Bagged Treats
• Carnivora

*Only within a Certain Time Frame:

• Food and treats must be within expiry period on product and there needs to be at least half a bag left in the original packaging and within 30 days of purchase. Receipt is required.
• Live animals are guaranteed for 24 hours after purchase. Receipt and body are both required.
• Fish have a 48 hour guarantee. The receipt and body of the fish are both required.

For more details, ask for assistance.