We will gladly refund or return a product in the original package (same condition it left the store in) with a receipt within 60 days of purchase.
Refunds will be issued in the same form of tender with which the product was purchased. Goods returned opened or without a receipt may be exchanged or refunded to a gift card.
Final sale on following items:
- clearance items
- special orders
- litter pans
- sanitary products
- cat trees
- pet cages/crates
Only if Unopened/Unused:
Only within a certain time frame:
- food and treats must be within the expiry period of the product
- live animals if gets sick within 12-24 hours of purchase
- 48 hour guarantee on freshwater fish
For more details, ask for assistance.