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Return Policy

REFUND/RETURN POLICY

We will gladly refund or return a product in the original package (same condition it left the store in) with a receipt within *60 days of purchase. Refunds will be issued in the same form of tender with which the product was purchased.

Final Sale Items:

  • Clearance Items
  • Feeders (Frozen Mice/Rats, Insects, Fish)
  • Litter pans
  • Sanitary Products (Diapers, wipes, etc)
  • Muzzles, Cones, Recovery Pillows
  • Cat Trees and Pet Beds
  • Pet Cages (Wire, Soft, Plastic)
  • Bulk Treats

No EXCEPTIONS: Reason being parvo virus can be contracted from other dogs. For the safety of our customer’s pets we cannot re-sell used products.

Only if Unopened/Unused:

  • Chemicals and Supplements (Seal must be intact)
  • Filters/Cartridges
  • Sweaters, Coats (Tags must be attached)
  • Collars and Leashes (Tags must be attached)
  • Boots/Socks
  • Aquariums & Other kits
  • Bowls
  • Toys
  • Food and Bagged Treats
  • Carnivora

*Only within a Certain Time Frame:

  • Food and treats must be within expiry period on product and there needs to be at least half a bag left in the original packaging and within 30 days of purchase. Receipt is required.
  • Live animals are guaranteed for 24 hours after purchase. Receipt and body are both required.
  • Fish have a 48 hour guarantee. The receipt and body of the fish are both required.

For more details, ask for assistance.