Return Policy

REFUND/RETURN POLICY

We will gladly refund or return a product in the original package (same condition it left the store in) with a receipt within 60 days of purchase.

Refunds will be issued in the same form of tender with which the product was purchased. Goods returned opened or without a receipt may be exchanged or refunded to a gift card.

Exceptions are:

Final sale on following items:

•  clearance items
•  special orders
•  litter pans
• sanitary products 
• muzzles
• cat trees
•  pet cages/crates
   

Only if Unopened/Unused:

• chemicals
• filters/cartridges
• sweaters
• coats
• boots

Only within a certain time frame:

• food and treats must be within the expiry period of the product
• live animals if gets sick within 12-24 hours of purchase
•  48 hour guarantee on freshwater fish

For more details, ask for assistance.