Return Policy


We will gladly refund or return a product in the original package (same condition it left the store in) with a receipt within 60 days of purchase.

Refunds will be issued in the same form of tender with which the product was purchased. Goods returned opened or without a receipt may be exchanged or refunded to a gift card.

Exceptions are:

Final sale on following items:

  •  clearance items
  •  special orders
  •  litter pans
  • sanitary products 
  • muzzles
  • cat trees
  •  pet cages/crates

Only if Unopened/Unused:

  • chemicals
  • filters/cartridges
  • sweaters
  • coats
  • boots

Only within a certain time frame:

  • food and treats must be within the expiry period of the product
  • live animals if gets sick within 12-24 hours of purchase
  •  48 hour guarantee on freshwater fish

For more details, ask for assistance.